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Frequently Asked Questions.
How many litres does your truck carry?
13000 Litres per load
Where does the water come from?
Gold Coast City Council fill station . We are a Gold Coast City approved carrier : F-2389
For your health and safety ensure your water carrier is appropriately licenced, certified and insured.
Do you do half loads?
No we don’t .
Do we have to pay if we cancel?
No, we do not have a cancellation fee.
Do you do pool fills and top ups?
Yes. Each truck load is 13000 Litres. So we can fill a pool very quickly in a few hours.
Do we do after hours deliveries
Yes we do
*in peak times this service may not be available though.
Are you insured ?
Yes we fully insured. Certificate can be supplied on requeste.
How long will a load last me?
This is a difficult question and varies largely on the individual circumstances e.g. how many in the household, are long or short showers the custom, top loading washing machine vs a front loader, is water being used for watering gardens or water blasting etc.
On average, with the emphasis being on average if your tank is empty and you do not water gardens then a 13,000 litre load of water would last a household of 4 people approximately 4 weeks.
As stated this can vary considerably according to individual circumstances and requirements. Vistors etc/ if you run a air BNB if you using your tank to top up your pool, watering in a new garden? all of these activities can really impact your tank levels.
Does my tank have a leak?
From time to time we have had enquiries from customers who feel that they have run out of water prematurely. Often times, although not always, the culprit has been an undiscovered leak. If you suspect that you have a leak listen out for the pump turning off and on when you know the water is not being used. Old concrete tanks are notorious for almost undetectable leaks – the best test is turn your pump off at night after everyone has finished using the water and measure the level in your tank with a stick or other suitable instrument. In the morning measure the level again before you turn the pump on and see if the level has dropped.
Is my water pump ok?
*We deliver the water only we do not touch your water pump.
If you find that you have inadvertently run out of water the first thing to do is to turn off your pump.
Some pumps will turn off automatically, but others will keep running until they burn out and need replacing. Also keep in mind that after the water has been delivered some pumps simply need resetting by the push of a button but others may need bleeding and priming. Although we will do our Best to get your water reconnected we do not guarantee that we can reprime a pump as this is not our area of expertise and we would advise you to contact your plumber.
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